Delete your account
You can delete your Table Genie account and the personal information attached to it at any time. The fastest way is inside the app, and it takes effect immediately. If you cannot get into the app, use the form at the bottom of this page and we will do it for you.
Delete it in the app
- Open Table Genie and go to the Account tab.
- Scroll to About and tap Delete my data.
- Confirm. Your account is deleted straight away and you are signed out.
What is deleted
Deleting your account removes, permanently and immediately:
- your sign-in itself, so your email address, phone number, name and profile photo are erased and you can no longer log in;
- your profile, including your display name, your saved location and your push-notification token;
- your name wherever it appeared to other diners on a shared table or a shared reservation.
What the restaurant keeps
A reservation or order you already placed does not disappear with your account. It is the restaurant's own record of a booking it took and, where a deposit was paid, of a transaction it has to account for. So the restaurant keeps the booking itself, the items and amounts on it, and the contact details you gave when you booked, for up to 24 months, or longer where tax or accounting law requires it. Nothing in that record links back to a Table Genie account any more, because the account is gone.
Deleting your account is not a cancellation or a refund. If you have a reservation coming up and you want the table released or the deposit back, cancel the reservation in the app first, then delete your account. Our refund window is set out in the Terms of Service.
Request deletion by email
Use this if you have lost access to the app or to the phone number or email you signed in with. Give us an address or phone number we can match to the account. We will confirm by email, may need to verify that the account is yours, and will respond within the time applicable law allows.
You can also email us directly at [email protected].